Eden Books is committed to protecting your privacy. We may occasionally collect personally identifiable information with our shopping cart. Our site does use cookies to track visitors in the shopping area. Eden Books does not sell, trade, rent or loan your personal information to others. We use the information we collect on the site to make shopping at the Eden Books possible and to enhance your overall shopping experience. If you have any questions or concerns regarding our privacy policy, please feel free to e-mail us at admin@edenbooks.net. Policies and Terms Eden Books policies are shown below. By using this site, you agree to be bound by these policies. You can also view our About Eden Books page for other information or you can contact us by email. Order Processing & Shipping Eden Books processes all orders when received. If the products that you order are in stock, they will ship from the warehouse with stock closest to you. Processing time frames range from 1 to 3 days and shipping time frames are those generally posted by USPS and UPS services. Please see shipping charts on their websites for approximate shipping times. If products are backordered and/or out of stock due to demand, it may take longer. You will be notified if your order is delayed. We will update you on the status of your order via email or by telephone if you specifically request us to do so. Internet Returns Policy Qualified products purchased at Eden Books may be returned for a refund. In order for your return to be accepted you must: Return your purchase in original new condition. CDs, Cassettes, VHS tapes, DVDs and books including software products must be unopened.
Contact us at Eden Books in order to obtain information on what documentation you must include and where to ship returns. Note that Eden Books does not accept returns for the following purchases: Any Cassettes, DVDs, CDs, software or other electronic media product that have been opened or any books containing such media that have been opened.
Also, please note: Shipping costs will be paid for by Eden Books if the return is a result of our error (a defective item was received or the incorrect item was delivered etc.) Our clients satisfaction is very important to us. Please contact us over any service issues or concerns you might have. Privacy and Security Eden Books respects your individual privacy. This privacy policy documents our adherence to industry standards for the protection of your personal information. This policy is effective as of May 1, 2006, applies only to information collected through the site www.edenbooks.net, and covers the following areas: Information Collection and Use What information we collect about you depends on what you do when you visit our site. We collect information about you in three ways: directly from you, from our Web server logs, and from cookies. User-Supplied Information: To place orders on our site or take advantage of personalized services available through the site, you may be asked to provide your name, address, telephone number, email address, or other personal information. We retain this information for our records, but we only use it in accordance with our use policy. The more accurate the information you provide, the better we are able to customize your experience. Server Log Information: Server log files automatically record data such as your internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. The server log information is only for our internal use, to analyze trends and administer the site. Cookies: In order to offer and provide customized, personal service, cookies must be used to store and help track your information. For example, we must set a cookie to allow you to add books to your shopping cart and check out successfully. This cookie is automatically deleted when you close your browser. We may use cookies to remind us who you are and to deliver content and services based on your account information. Use of Your Personal Information We will not use or disclose your personal information except as outlined in this policy or required by law. Your information may be used differently depending on how it was collected: User-Supplied Information may be used to respond to inquiries, for shipping, billing, or collections purposes, for site administration, to ensure quality customer service, and as necessary to comply with state or federal regulations. We do not sell user-supplied information to third parties for the purpose of sending you unsolicited commercial e-mail (spam). We may use your user-supplied information to inform you about products or services that may be of interest to you, but we respect your preferences and offer you the choice not to receive such communications from use. To set your preferences, log in to your account. We may use trusted third parties to assist us with some or all of the above listed activities and disclose information to them for that purpose. Server Log Information helps us identify which areas of our website are of interest to our visitors. This information is collected for system administration and development. If we report it to third parties, it will be in aggregated (anonymous) form. Cookies set by us can allow us to save your username, account information and preferences so that you will not have to reenter them the next time you visit. Business Transitions In the event Eden Books goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, your personal information submitted through the site may be part of the assets transferred. If, as a result of the business transition, your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be given a choice consistent with our Notification of Changes section. Links This site contains links to other sites. Eden Books is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by our site. Security Eden Books takes commercially reasonable precautions to protect your personal information. The servers that store your personally identifiable information are housed in a secure environment. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information. Correcting and Updating Personal Information You may contact us to correct or update our record of your personally identifiable information. Notification of Changes If we decide to change our privacy policy, we will post a notice on the main page and other pages to alert you about the change. In addition, if we make any material changes in our privacy practices that affect customer information already stored in our database, we will post a notice on our Web site notifying users of the change.
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